j o i n t h e t e a m
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RESPONSIBILITIES:​
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Models excellent hospitality and fosters a welcoming, inclusive environment
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Maintains deep understanding of menu, ingredients, sourcing, and preparation methods
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Serves as the point person for escalated customer concerns and ensure issues are resolved with care and professionalism​
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Inputs products/items into POS (Square)
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In a secondary role, manages inventory alongside Kitchen Manager (Chef) including receiving deliveries, unpacking, replenishing stock from upstairs
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Supports FOH team in preparing all drinks and drink components components including syrups, cloud foams, garnishes
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Leads Product Fulfillment including delivering product to the customer (pastry, beverage, culinary quality control); Supports with wholesale, special order and cake pick ups; and Leads pick ups during the Holidays
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Tracks daily sales and assists in controlling product waste by utilizing the EOD log​
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Prints all FOH materials including Pastry Labels, Menus, Seasonal Flyers
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​Leads Café Opening and Closing procedures including counter breakdown when catering events happen in the Conservatory
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Stays Up-to-date on scheduled events at the MFA via shared calendar
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Trains New Hires in all FOH positions including counter, barista and food running
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Maintains a clean and tidy dining room, pastry counter and beverage station through regular cleaning procedures with FOH team
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Hospitality at the heart of everything
Front of House Lead (40 hrs per week)
Location: Museum of Fine Arts, St. Pete
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THE IDEAL CANDIDATE:
​​Are you passionate about hospitality and ready to take the lead in creating an exceptional guest experience? We're looking for a Front of House Lead to join our team—a warm, organized, and detail-oriented individual who thrives in a fast-paced, team-first environment.
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As FOH Lead, you’ll be the heartbeat of our customer experience, setting the tone for hospitality while supporting day-to-day operations. You’ll handle everything from guest interactions and quality control to inventory coordination and training new team members. You'll collaborate closely with leadership team to ensure the smooth flow of service daily.
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​​This is a great opportunity for someone excited to grow with us and help shape the future of our space as we continue to expand.​ If you’re a natural problem solver with a love for good food, great coffee, and a welcoming atmosphere—we’d love to meet you. ​
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COMPENSATION:
starting $16.50/hr + tip pool (average $7/hr)
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BENEFITS:​
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1 week PTO (starts accruing after 90 days) + 3 sick days annually
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Admission to the Museum of Fine Art
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Sundial Garage Parking Pass
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Annual Wellness Gift
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Health, Dental & Vision Insurance for Full Time Employees
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Daily Breakfast, Coffee & Tea
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Discounts at the Café
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REQUIREMENTS:
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2+ years of experience in operations, hospitality, food service, or a related field
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Proven ability to bring fresh ideas, creative problem-solving, and innovative approaches to operational challenges
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Positive and collaborative attitude, with a focus on contributing to a supportive and solution-oriented team culture
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Strong organizational, time management, and problem-solving skills
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Strong interpersonal and communication skills to effectively engage with colleagues across all levels
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Adaptable and resilient, with the ability to embrace change and help drive continuous improvement
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Proficiency with an espresso machine
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Proficiency with POS (Square)
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Must have access to a laptop during working hours
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Consistent Full Weekend Availability ​
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Ability to lift heavy items, at least 50 lbs on a daily basis
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Stamina: ability to stand for 10 hours at a time
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Full availability during major Holidays (months of November - December, Easter & Mother's Day)
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*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are discussed in detail upon employment and may change at any time with or without notice.​
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